There a good bit of continuing discussion about comments and how to manage them (see the link list below). One camp, of which newspapers and TV stations seem to be moving toward, are trying to find pain free ways to manage comments (technology solutions) or to elminate them. The problem: They're just so darn messy. Technology solutions alone are unlikely to be successful.
The other, mostly Internet news organizations, are putting more bodies (theirs or their users or both) to managing comments as a content resource. Whether they can create conversations instead of flame wars remains to be seen.
It is possible both strategies will succeed, at least in the sense of meeting the objectives of the people putting in the policies. Those that find comments altogether too messy will find ways to minimize or hide them. Those that want to use them to feed audience interest may be successful as well.
The question is whether "conversation management" is a core function of news organizations and their newsrooms or if they are still at heart one-way communicators?
While not just about comments, this piece on "The Princess and the Trolls" is a fascinating read.
- » Paper turns off comments on crime stories JIMROMENESKO.COM
- Are comments a wretched hive of scum and villainy or an underused resource for publishers? -- paidContent
- HuffPo's new â€˜Conversations' will improve comments -- and make money for AOL -- paidContent
- Nick Denton is betting the future of advertising is conversational -- Tech News and Analysis
- North Carolina newspaper cracks down on racial comments | JIMROMENESKO.COM
- Fixing online comments -- how do you automate trust? -- paidContent
- The Verge and The Huffington Post attempt the impossible: making comments smarter | PandoDaily
- Racist anti-aboriginal slurs and offensive comments prompt Thompson Citizen to permanently close Facebook page | Thompson | Thompson Citizen, Thompson, MB
- Commenting threads: good, bad, or not at all. | A Blog Around The Clock, Scientific American Blog Network
- How Facebook comments do/don't increase/decrease* trolling for news websites [*Delete as applicable]
- TechCrunch's teachable moment: media sites must own the conversation | Dan Gillmor | Comment is free | guardian.co.uk
- Commenting on the Internet »
- Early comments on stories affect what later readers believe, and what they say | Poynter.
- Bill Would Protect Identity of Online Commenters | Humphrey on the Hill | knoxnews.com
- Not a good 24 hours for Facebook comments
- Are comments just so 2009? - JackLail.com