“If we don’t start treating our audiences as customers, they
will stop treating us as a brand they want to consume.”
— Raju Narisetti, the managing editor who oversees The Washington Post website.
The website of Jack D. Lail
“If we don’t start treating our audiences as customers, they
will stop treating us as a brand they want to consume.”
— Raju Narisetti, the managing editor who oversees The Washington Post website.